Cubiko Trust Centre​

Cubiko is a Practice Intelligence Platform for medical practices around Australia. We provide a product and service in the form of data analytics, reporting and optimisation metrics.

Keeping your trust is at the heart of everything we do.​

The Cubiko Trust centre connects you with the latest information on security, data, privacy and compliance of our products and services​

Security​

We use industry-leading encryption technologies to protect data during communication/transit and at rest. We use access controls and audit records (among other security tools and technologies) to protect the data held and processed by us.

Data

Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply back to the providing practice as an information technology provider.

Privacy

Your data is stored within Australian data centres and is subject to Australia’s rigorous privacy laws. We take significant additional measures in respect to personal information shared with us by our medical practice clients for the purpose of providing our analysis services to them.

Compliance

Customer data relating to the operation of practices is deleted within 60 days of end of Cubiko subscription. We strive to conform to OWASP and ACSC guidelines for security operations, including frequent comprehensive security audits

 

Get the answers you need

Who owns the data? How does Cubiko protect my data?

We’ve collected our Frequently Asked Questions 

What governance is in place at Cubiko?

The Cubiko Board is comprised of a skills-based board of six directors, with five directors independent of Sonic Healthcare. An independent General Practitioner and practice owner, Dr John Aloizos AM, is the Board Chair and is a shareholder in Cubiko.

Who can access Cubiko Touchstone?

All Cubiko customers who opt into Cubiko Touchstone can see the Touchstone data set in their Cubiko account. All Touchstone data is deidentified and aggregated and contains no individual practice data. Further details are contained in our Data Governance Framework.

Who are the shareholders in Cubiko?

There is a diverse group of over 30 private shareholders in Cubiko, including local General Practitioners, Chris Smeed, Inala Primary Care (Innovate Health), Aginic and Sonic Healthcare. Sonic Healthcare holds just over 50 per cent in Cubiko since April 2023.

Can Sonic Healthcare or any Sonic entity access Cubiko Customer data?

No. Under our Privacy Policy, Terms and Conditions and Data Governance Framework, Sonic Healthcare or any Sonic entity does not have access to any customer data held by Cubiko.

No, Cubiko does not share customer data with Sonic Healthcare or any Sonic entity. Cubiko has robust legal frameworks and policies in place to protect customer data. These include:

  • Our Privacy policy

    “…information shared with us by our medical practice clients for the purpose of providing our analysis services… it remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply back to the providing practice.”

  • Our Data Governance Framework

    “Data: Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply as an information technology provider. Where medical practices choose to participate in de-identified aggregated metrics, this data will be presented as unidentified aggregated analysis.”

    “Privacy: Customer data is stored within Australian data centres and is subject to Australia’s rigorous privacy laws. We take significant additional measures in respect to personal information shared with us by our medical practice clients for the purpose of providing our analysis services to them.”

  • The Terms and Conditions of your subscription

    “…relating to access, transfer, store, reproduce and communicate Your Data but only for the purpose of providing the Services to you.”

I have another question - what should I do?

For more general information on Cubiko, visit our frequently asked questions.

If you have any additional questions, please contact us at [email protected], and we will continue to update this page with details and new questions and answers

Data - plain and simple

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