Cubiko Trust Centre
Cubiko is a Practice Intelligence Platform for medical practices around Australia. We provide a product and service in the form of data analytics, reporting and optimisation metrics.
Keeping your trust is at the heart of everything we do.
The Cubiko Trust centre connects you with the latest information on security, data, privacy and compliance of our products and services
Security
We use industry-leading encryption technologies to protect data during communication/transit and at rest. We use access controls and audit records (among other security tools and technologies) to protect the data held and processed by us.
Data
Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply back to the providing practice as an information technology provider.
Privacy
Your data is stored within Australian data centres and is subject to Australia’s rigorous privacy laws. We take significant additional measures in respect to personal information shared with us by our medical practice clients for the purpose of providing our analysis services to them.
Compliance
Customer data relating to the operation of practices is deleted within 60 days of end of Cubiko subscription. We strive to conform to OWASP and ACSC guidelines for security operations, including frequent comprehensive security audits
Get the answers you need
Who owns the data? How does Cubiko protect my data?
We’ve collected our Frequently Asked Questions
The Cubiko Board is comprised of a skills-based board of six directors, with five directors independent of Sonic Healthcare. An independent General Practitioner and practice owner, Dr John Aloizos AM, is the Board Chair and is a shareholder in Cubiko.
All Cubiko customers who opt into Cubiko Touchstone can see the Touchstone data set in their Cubiko account. All Touchstone data is deidentified and aggregated and contains no individual practice data. Further details are contained in our Data Governance Framework.
There is a diverse group of over 30 private shareholders in Cubiko, including local General Practitioners, Chris Smeed, Inala Primary Care (Innovate Health), Aginic and Sonic Healthcare. Sonic Healthcare holds just over 50 per cent in Cubiko since April 2023.
No. Under our Privacy Policy, Terms and Conditions and Data Governance Framework, Sonic Healthcare or any Sonic entity does not have access to any customer data held by Cubiko.
No, Cubiko does not share customer data with Sonic Healthcare or any Sonic entity. Cubiko has robust legal frameworks and policies in place to protect customer data. These include:
Our Privacy policy
“…information shared with us by our medical practice clients for the purpose of providing our analysis services… it remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply back to the providing practice.”
Our Data Governance Framework
“Data: Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply as an information technology provider. Where medical practices choose to participate in de-identified aggregated metrics, this data will be presented as unidentified aggregated analysis.”
“Privacy: Customer data is stored within Australian data centres and is subject to Australia’s rigorous privacy laws. We take significant additional measures in respect to personal information shared with us by our medical practice clients for the purpose of providing our analysis services to them.”
The Terms and Conditions of your subscription
“…relating to access, transfer, store, reproduce and communicate Your Data but only for the purpose of providing the Services to you.”
For more general information on Cubiko, visit our frequently asked questions.
If you have any additional questions, please contact us at info@cubiko.com.au, and we will continue to update this page with details and new questions and answers
Data - plain and simple
- We do not share customer data with third parties, shareholders or anyone.
- All data stays in Australia in a tier-one cloud technology provider
- Access to the data is controlled with secure credentials and mandatory use of encryption in transit and at rest
- We undertake 3rd Party Security Penetration Testing
- All employees are employed in Australia and must pass criminal background checks
- In the event of a detected breach of data, Cubiko will notify government bodies and affected clients as per Australian Privacy Principals
Blog Posts on Security
7 Questions to ask your software vendors to ensure your data is kept secure
With the increasing number of data breaches in the healthcare industry, we’d recommend that you do some research before signing up for a particular software. You need to clearly understand what their data security protocols are and how they handle your data.