Frequently Asked Questions

• Cubiko is a Practice Intelligence Platform, bringing together over 500 data points for a practice in easy-to-understand dashboards.
• Our metrics provide practices great business insight, helps them increase billings and our customers feel less stressed in managing the practice.
• Combined sets of data, reported over time and against budgets, allow practice to spot trends.
• Cubiko helps practices make evidence-based, transparent decisions about where change needs to occur
• Cubiko results are presented in an easy to understand intuitive platform.

There is a diverse group of over 30 private shareholders in Cubiko including local General Practitioners, Chris Smeed, Inala Primary Care (Innovate Health), Aginic and Sonic Healthcare. Sonic Healthcare holds just over 50 per cent in Cubiko.

No. Under our Privacy Policy, Terms and Conditions and Data Governance Framework, Sonic Healthcare or any Sonic entity does not have access to any customer data held by Cubiko.

No, Cubiko does not share customer data with Sonic Healthcare or any Sonic entity. Cubiko has robust legal frameworks and policies in place to protect customer data. These include:

• Our Privacy policy

  “…information shared with us by our medical practice clients for the purpose of providing our analysis services… it remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply back to the providing practice.”

• Our Data Governance Framework

  “Data: Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply as an information technology provider. Where medical practices choose to participate in de-identified aggregated metrics, this data will be presented as unidentified aggregated analysis.”

  “Privacy: Customer data is stored within Australian data centres and is subject to Australia’s rigorous privacy laws. We take significant additional measures in respect to personal information shared with us by our medical practice clients for the purpose of providing our analysis services to them.”

• The Terms and Conditions of your subscription

  “…relating to access, transfer, store, reproduce and communicate Your Data but only for the purpose of providing the Services to you.”

The Cubiko Board is comprised of a skills-based board of six directors, with five directors independent of Sonic Healthcare. An independent General Practitioner and practice owner, Dr John Aloizos AM, is the Board Chair and is a shareholder in Cubiko.

All Cubiko customers who opt into Cubiko Touchstone can see the Touchstone data set in their Cubiko account. All Touchstone data is deidentified and aggregated and contains no individual practice data. Further details are contained in our Data Governance Framework.

Chris Smeed is the CEO and Founder of Cubiko. Chris was a Practice Manager at Inala Primary Care before starting Cubiko. You can find more details about Chris on our About Us page.

Cubiko is built for the general practice industry. Users who would login to Cubiko include Practice Managers, Practice Owners, Doctors, Nurses and Receptionists.

Our terms and conditions that form the foundation of our partnerships with practices are explicit that each customer has ownership and control of their data.

Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply back to the providing practice as an information technology provider. Cubiko is providing this analysis for the practice to use for internal business practices. We do not resell benchmarking data or provide benchmarking data across medical practice customers. We do not, under any circumstances, use personal information provided to us by our customer medical practices for direct marketing.

Customer data relating to the operation of practices is deleted within 14 days of notice of account termination. The length of time we keep your personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you or the medical practice that disclosed the persona information to us with a service or to comply with applicable legal, tax or accounting requirements). Customers may access a copy of their own access logs upon written request.

Cubiko is not extracting clinical history, medications or other clinical data. We are running data calculations on your Best Practice server and creating a flag to indicate eligible patients and vaccine history, then using this flag only.

• Cubiko utilises tier-one Australian-based cloud technology providers whose infrastructure is designed to adhere to security and availability best practices. Your data is stored within Australian data centres and is subject to Australia’s rigorous privacy laws.  Access to the data is controlled with secure credentials and mandatory use of encryption in transit and at rest.
• We take significant additional measures in respect of personal information shared with us by our medical practice customers for the purpose of providing our analysis services to them. 
• Access to the data is controlled with secure credentials and mandatory use of encrypted connections.
• For more information please see our Privacy Policy

• Our terms and conditions that form the foundation of our partnerships with practices are explicit that each customer has ownership and control of their data. 
• Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to be an input into the analysis services we supply back to the providing practice.
• Cubiko recently announced our latest feature called ‘Touchstone’. The General Practice benchmarking tool the entire industry has been waiting for. To access and participate with this new feature customers are asked to opt-in. Cubiko does not share any of the de-idenfitied aggregated indexed performance metrics for commercial reasons with 3rd Parties. Some de-identified data sets are available to 3rd Party community members, and certified partners of Cubiko for research and content generation purposes.
• For more information please see our Privacy Policy

• Cubiko does not de-identify data ingest – in order to provide maximum value from the tool we believe that identified allows data to be actionable. We do take steps to only extract data which is needed and exclude unnecessary data points.
• For example, we extract information relating to the last name, first initial of the first name, age and suburb to make the data identifiable, however we do not extract the full first name, Medicare card number or IHI. All data that we extract is used in the product – enabling you to see what data is extracted and the value it provides.
• Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to be an input into the analysis services we supply back to the providing practice.
• Cubiko is providing this analysis for the practice to use for internal business practices.
• For more information please see our Privacy Policy

• Cubiko draws selected data from the practice management software (i.e Best Practice) and stores it on tier-one Australian-based cloud technology providers.
• Currently Cubiko extracts tables from the BP database. At the moment, there are about 35 tables Cubiko uses.
• Format: SQL extracts.
• Upload Process: To facilitate the secure transfer of data from your Practice management systems, we use either direct cloud connection or an Australian-developed local agent which you install within the Practice. Both agent and direct connections securely connect to Cubiko’s cloud in Australia through HTTPS (TLS 1.2). Where a local agent is used, this creates a secure outbound connection, rather than requiring changes to the Practice’s firewall / security infrastructure.
• Frequency: Initial upload can be decided based on agreement with the practice.

• The recommended configuration for the integration runtime machine is at least 2 GHz, four cores, 8 GB of RAM, and an 80-GB disk – this can run on the BP Server or another Windows server on the practices network.
• Users wanting to access Cubiko will be required to have an internet connected device using a modern web browser (Chrome, Firefox or Edge).

• Currently metrics are reported at a practice level.
• For multisite practices that are part of the same company/group we are building a functionality to offer an aggregated view across all their practices (and only their practices) with a business management focus. This product is not available yet and will require a separate set of terms and conditions. 

Yes, Cubiko will provide details on the invoice

Cubiko will not save any data from the practices which have cancelled the subscription. Upon the termination of the contract Cubiko will turn off the data uploads and delete all the historical data collected throughout the subscription.

Halo Connect is a Healthcare Interoperability Platform operating across Australia. Halo Connect provides integration points for on-premise systems to software integrators. 

For more information on Halo Connect please visit https://haloconnect.io/

Halo Link is an agent that is installed as a service on GP clinic/patient management systems. This agent allows queries and operations sent by integrators to be executed against GP clinic/patient management systems.

Please contact us at info@cubiko.com.au, and we will continue to update this page with details and new questions and answers.