Frequently Asked Questions

Get answers to the questions we are asked most

Frequently Asked Questions

  • About Software FAQs

  • Cubiko is a Practice Intelligence Platform, bringing together over 500 data points for a practice in easy-to-understand dashboards.
  • Our metrics provide practices great business oversight, helps them increase billings and our customers feel less stressed in managing the practice.
  • Combined sets of data, reported over time and against budgets, allow practice to spot trends.
  • Cubiko helps practices make evidence-based, transparent decisions about where change needs to occur
  • Cubiko results are presented in an easy to understand intuitive platform.
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Cubiko is built for the general practice industry, but those in the industry. Users who would login to Cubiko include Practice Managers, Practice Owners, Doctors, Nurses and Receptionists.

Our terms and conditions that form the foundation of our partnerships with practices are explicit that each customer has ownership and control of their data.

 

Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to being an input into the analysis services we supply back to the providing practice as an information technology provider. Cubiko is providing this analysis for the practice to use for internal business practices. We do not resell benchmarking data or provide benchmarking data across medical practice customers. We do not, under any circumstances, use personal information provided to us by our customer medical practices for direct marketing.

 

Customer data relating to the operation of practices is deleted within 14 days of notice of account termination. Customer data purely relating to the usage of the platform may be kept indefinitely for security reasons. Customers may access a copy of their own access logs upon written request.

Cubiko is not extracting clinical history, medications or other clinical data. We are running data calculations on your Best Practice server and creating a flag to indicate eligible patients and vaccine history, then using this flag only.

  • Cubiko utilises tier-one Australian-based cloud technology providers whose infrastructure is designed to adhere to security and availability best practices. Your data is stored within Australian data centres and is subject to Australia’s rigorous privacy laws.  Access to the data is controlled with secure credentials and mandatory use of encryption in transit and at rest.
  • We take significant additional measures in respect of personal information shared with us by our medical practice customers for the purpose of providing our analysis services to them. 
  • Access to the data is controlled with secure credentials and mandatory use of encrypted connections.
  • For more information please see our Privacy Policy

  • Our terms and conditions that form the foundation of our partnerships with practices are explicit that each customer has ownership and control of their data. 
  • Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to be an input into the analysis services we supply back to the providing practice.
  • In the future, we will ask if you would like to be part of a program that uses data that is anonymised, de identified and aggregated for analyse in benchmarking and statistical purposes. In return we will provide you access to these benchmarks. To be clear, customers will opt into this.  
  • For more information please see our Privacy Policy

  • Cubiko does not de-identify data ingest - in order to provide maximum value from the tool we believe that identified allows data to be actionable. We do take steps to only extract data which is needed and exclude unnecessary data points.
  • For example, we extract information relating to the last name, first initial of the first name, age and suburb to make the data identifiable, however we do not extract the full first name, Medicare card number or IHI. All data that we extract is used in the product - enabling you to see what data is extracted and the value it provides.
  • Data uploaded to Cubiko remains under the control of the providing medical practice, and its use is strictly limited to be an input into the analysis services we supply back to the providing practice.
  • Cubiko is providing this analysis for the practice to use for internal business practices.
  • For more information please see our Privacy Policy

  • Cubiko draws selected data from the practice management software (i.e Best Practice) and stores it on tier-one Australian-based cloud technology providers.
  • Currently Cubiko extracts tables from the BP database. At the moment, there are about 35 tables Cubiko uses.
  • Format: SQL extracts.
  • Upload Process: To facilitate the secure transfer of data from your Practice management systems, we use either direct cloud connection or an Australian-developed local agent which you install within the Practice. Both agent and direct connections securely connect to Cubiko’s cloud in Australia through HTTPS (TLS 1.2). Where a local agent is used, this creates a secure outbound connection, rather than requiring changes to the Practice’s firewall / security infrastructure.
  • Frequency: Initial upload can be decided based on agreement with the practice.

  • The recommended configuration for the integration runtime machine is at least 2 GHz, four cores, 8 GB of RAM, and an 80-GB disk - this can run on the BP Server or another Windows server on the practices network.
  • Users wanting to access Cubiko will be required to have an internet connected device using a modern web browser (Chrome, Firefox or Edge).

  • Currently metrics are reported at a practice level.
  • For multisite practices that are part of the same company/group we are building a functionality to offer an aggregated view across all their practices (and only their practices) with a business management focus. This product is not available yet and will require a separate set of terms and conditions.  You can find out more about this new product here - Cubiko Multisite.

Yes, Cubiko will provide details on the invoice

Cubiko will not save any data from the practices which have cancelled the subscription. Upon the termination of the contract Cubiko will turn off the data uploads and delete all the historical data collected throughout the subscription.