2022 Recap: A year in review

WOW! 2022 has been quite the year at Cubiko HQ! As we get closer to celebrating Cubiko’s 3rd birthday at Cubikon on the 30th of September. I’d like to take some time to reflect on all the things that we’ve accomplished this year (and the year isn’t over just quite yet 👀)!

Before I jump into this year’s recap, I’d like to say a big thank you to the Cubiko team and our amazing customers. Without the hard work and dedication from our team, and the constant love and support from our customers Cubiko would not be where we are today.

January 2022

Cubiko welcomes James Seymour and Stefanie Fredes to the Cubiko Team

2022 set out to be the year of growth here at Cubiko. In January we welcomed both James Seymour and Stefanie Fredes to the growing Cubiko team.

James joined our data analyst team working to help evolve our platform and to build insightful and valuable metrics for our customers. Stef joined Cubiko as one of our new Product Managers, she works closely with our analytics and engineering teams to help develop and bring some exciting new products to market.

Updates to our COVID-19 Vaccination Support Cabinet

In an effort to keep up with the ever-evolving changes to the COVID-19 vaccinations, we pushed a number of new features live to our COVID-19 Vaccination Support Cabinet to better support our customers. New features included:

  • Lists of patients eligible for the booster vax
  • Upcoming Appointment tab so that you could see a list of all your upcoming vaccination appointments this week and the following 14 days.
  • Vaccine Type column so that you can see the vaccine brand your patients received during their COVAX appointment

Possible Item 93666

As I’m sure we’re all aware many practices rely on incentive payments to help supplement income for services provided. In an effort to help our customers ensure all incentives are billed we introduced our new “Possible Item 93666” metrics. Which allows Cubiko users to identify patients who were billed a Vaccine Suitability Assessment Service during their COVID-19 booster appointment but were not billed the COVID-19 Vaccine Booster Incentive.

February 2022

Jessica and Lucas join the Cubiko team

In February the Cubiko team grew by 2 with Jess and Lucas joining the team. Jess joined as our new Product Designer working closely with our engineering and analytics teams to produce clean, intuitive, and engaging user-focused designs and interfaces for an enhanced user experience. While Lucas joined our data analyst team working to build insightful and valuable metrics for our customers.

March 2022

Welcome to the team Bryn and Shelby

To help continue support our growth the Cubiko team welcomed Bryn Tardent-Powell and Shelby Murray to the team. Bryn joined the team as our Head of Sales and Marketing to help guide our team in delivering amazing content and hitting our ambitious growth targets.

While Shelby (our jack of all trades) joined to help support the Cubiko team, company growth and upcoming projects.

Bryn Tardent-Powell Cubiko

MBS Benchmarking now available in Multisite

In February we added MBS Benchmarking to our Multisite product, giving our multisite customers the ability to see a comparison of how their practice group is measuring against state and national benchmarks. While also seeing a breakdown of their individual practices and how they are measuring against the benchmark.

April 2022

Welcome to the team Cody

In April we welcomed Cody to the team. Cody joined our engineering team as our new support engineer. Cody uses his experience to help provide high-level technical support to our customers and engineering team.

May 2022

Cubiko's First Winter School

2021 was a big year for the Cubiko team! Our team almost doubled in size, and we hit company goal, after company goal.

As a way to thank our team for all of their hard work, as well as to learn and develop new skills to better serve our customers the team headed to Mount Tamborine for 3 days.

Say hello to Fraser and Matt

Clearly 2022 is the year of growth here at Cubiko. In May we welcomed Fraser and Matt to the Cubiko team. Fraser joined us as a Data Analyst working to build amazing new features and metrics for our customers. While Matt joined the team as our new Product Delivery Coordinator to assist in the development and release of amazing new insights for our growing customer base.

Cubiko Cocktails

Following on from last year’s fantastic Cubiko Cocktails event, we decided to host Cubiko Cocktails in Hobart before the RACGP Practice Owners conference in collaboration with our friends from CommBank. Thank you to everyone who joined us, it was an amazing evening catching up with old and new friends.

Also, a big thank you to the folk at Aura Hobart for the amazing venue and spread, and Nicole from our marketing team for working hard behind the scenes to put together a successful event.

Private Billing Opportunity

Private vs Mixed Billing is a hot topic within the industry at the moment. Through conversations with our customers, we’ve learnt that many are looking to make the transition from purely bulk billing to mixed/private billing. To help support our customers through this decision-making process we released a page of metrics, Private billings opportunity, to support practices by providing deeper insight into their billings so that they can:

  • understand the impact of moving to mixed/private billing may have,
  • dive deeper into the invoices that are getting bulk billed, and
  • explain the benefits to your Practitioners.

Private Billing Gap

In addition to the Private Billing Opportunity metrics we released in May, we also released a suite of metrics, Private billings gap, to help you understand the profile of the private gap being applied to services provided by your practitioners. 

You can utilise the data within these metrics to answer questions such as:

  • How does the private gap compare from a weekday to a weekend?
  • Which items bear the largest gap?
  • Which of your practitioners are most efficient at private billing, and which might need some convincing? 

June 2022

Quality Improvement: Ethnicity

Completing Quality Improvement (QI) activities plays an essential role in meeting your accreditation and PIP QI requirements. 

To continue supporting our customers in their Quality Improvement journey, we’ve just expanded our cabinet to now include recording patient ethnicity. With this new suite of metrics and insights, you can:

  • Gain better insight into the trend of your practice’s patient ethnicity recording for a selected time period;
  • See the percentage of total active and RACGP active patients that have their ethnicity recorded; and
  • Download a list of patients with an upcoming appointment today and in the next 5 days who do not currently have their ethnicity recorded. 
  • Get an ethnicity breakdown of the patients in your practice.

July 2022

Cubiko partners with CommBank Smart Health

In July we announced a very exciting partnership with CommBank Health. After 12 months of hard work, rigorous security assessment, legal and privacy frameworks, we were pleased to finally share that Cubiko and CommBank Health have teamed up to bring financial & operational insights to primary healthcare through CommBank’s Smart Health Hub. For more information on the CommBank and Cubiko partnership check out our latest blog article to learn more.


After months of hard work behind the scenes we were excited to announce the launch of an exciting new feature called Touchstone.

Touchstone is a General Practice benchmarking tool that enables practices to compare key practice metrics against other practices. This has been one of our most requested features, as it allows for practices to gain deeper visibility into their billings and how it compares. Helping practices focus their efforts on improving their overall practice performance.

Touchstone includes benchmarking insights on: 

  • Practice billings
  • Bulk billing rates 
  • Appointment book
  • Chronic Disease Management 
  • Clinic Utilisation

Dynamic Filter Indicators

To help our customers get a better indication of which filters apply to which specific metrics, we’ve rolled out our new Dynamic Filter Indicators. 

The filters located on the sidebar are now equipped with eye icons and orange indicators. Selecting the eye icon will highlight all the metrics/charts affected by that filter, by adding a subtle glow around the metric box. 

Additionally, you can get a quick indication of which filters affect a specific metric by hovering over the metric tile. Doing so will highlight, with the orange indicator, which filters in the sidebar will change or update the metric. 

900+ practices using Cubiko


We hit a pretty big milestone in July of 2022, with over 800 practices around Australia using Cubiko. I couldn’t be more proud of this achievement! Thank you to our fantastic team and amazing customers for your continued support.

August 2022

Atom and Ruben join the Cubiko team

In August the Cubiko team grew by two as we welcomed Atom and Ruben to the team. Atom joined us as our latest analyst working to create new features and metrics for our amazing customers. Rueben joined as a Senior Software Engineer, he’ll be working closely with our engineering team to help maintain Cubiko’s infrastructure, while ensuring a reliable, safe, secure and stable platform for our customers.

2 years of Coffee and Cake

In August we celebrated 2 year of Coffee and Cake. Christina and Amanda to caught up to chat all things Cubiko and do a recap of everything that has been added to Cubiko over the past 7 months.

What’s next?

Thus far, 2022 has been a year of growth for Cubiko, and it’s only going to get bigger and better. We’ve been working hard behind the scenes over the past 9 months and we can’t wait to share with you some of the amazing things we’ve got up our sleeves. Our team has grown by 11 people, and I’m so proud of everything we’ve achieved over the last few months.

Now you may be thinking, What’s next? Well, I do have a few things up my sleeve! Most of which will be announced at Cubikon 2022 (and the weeks following) on the 30th of September as we celebrate our 3rd birthday.

Keen on learning more about the future of Cubiko, as well as hear insights on how data can help you run a thriving practice? Join us at Cubikon 2022 from 9 am on the 30th of September and receive 30 AAPM approved CPD points.  

Trusted, reliable, loved by practices

Hear what your colleagues in the industry have to say