2024 Recap: A year in review
- Cubiko
- Nicole Teklenburg
- December 5, 2024
It’s hard to believe 2025 is just around the corner! 2024 has been an incredible year at Cubiko HQ, filled with some amazing milestones and achievements. As we approach the end of the year, it’s the perfect time to reflect on everything we’ve accomplished together.
Before diving into the highlights, we want to extend a heartfelt thank you to our amazing team and customers. Your hard work, dedication, and unwavering support are the driving forces behind Cubiko’s success. We wouldn’t be where we are today without you!
January
Official launch of the Cubiko Learning Hub
The year began with the official launch of the Cubiko Learning Hub. Designed to support our community of practice managers, nurses, and reception teams, the Cubiko Learning Hub has become the go-to resource for mastering Cubiko’s features.
From in-depth overviews to practical tips, the Cubiko Learning Hub ensures every practice can confidently integrate Cubiko into their workflows, enhancing practice efficiency and improving patient care.
MyMedicare patient registration writeback to Best Practice software
Cubiko introduced an exciting feature enabling practices to bulk update MyMedicare patient registration status in Best Practice. This enhancement saved practices across Australia valuable time and reduced errors by allowing them to download their registered patient lists from HPOS, upload them into Cubiko, and seamlessly write back the registration status in bulk.
Enhancements to Possible Service Opportunities page
Several updates were made to the Possible Service Opportunities page to improve usability and efficiency for Cubiko users, these included:
- A new ‘Show all patients’ toggle which was added to include patients with no identified opportunities in the ‘Upcoming appointments with service opportunities’ table.
- The much-loved ‘Open in new window’ feature was introduced, allowing Practice Managers, Nurses, and Receptionists to view patient details alongside Bp.
- QuickCheck results are now visible in the ‘May be eligible for’ column, enabling faster eligibility confirmations for Bp practices with QuickCheck permissions.
February
Enhancements to Flu Vaccination page
A new table was added to the Flu Vaccination page, offering insights into how many of each type of flu vaccine were administered during past seasons and progress tracking for the current season. Practices can filter the data collectively or by individual flu seasons to better understand their vaccination efforts.
New Ethnicity Filter
A new Ethnicity Filter was introduced, enabling practices to refine patient lists by ethnicity. This enhancement supports tailored insights across Item Optimisation and Past Clinic Metrics, helping practices provide care that meets diverse patient needs.
March
Enhancements to our Vaccination Support: Flu vaccine page
The Flu Vaccine page received a revamp with several updates including:
- Insights into patients coming into the practice who may be eligible for flu vaccines were added.
- A new ‘Patients vaccinated by season’ graph allows practices to compare performance across flu seasons.
- Patient lists were organised under accordions for easier navigation.
- The new ‘Doses Given’ tab enables monitoring of each flu vaccine type and benchmarking against past seasons.
Launch of the Touchstone General Practice Industry Benchmarking Report
Cubiko launched the inaugural Touchstone General Practice Industry Benchmarking Report, offering deep insights into key areas such as shifts in billing models amidst rising operational costs, patient experience, and practice sustainability. This report provided practices with valuable benchmarking data to understand their performance compared to peers and identify opportunities for growth and improvement.
April
Cubiko takes Hobart
2023 & early 2024 was monumental for the Cubiko team! With a growing team and significant milestones achieved, we continued to exceed our company goals, making it one of our most impactful years yet.
To celebrate our team’s incredible efforts and to foster further growth and learning, the team headed to beautiful Hobart for a few days. This trip was not only a way to thank our team for their dedication but also an opportunity to develop new skills and strengthen our commitment to delivering exceptional service to our customers.
Say hello to Zac, Marquise and Ben
To support our continued growth at Cubiko, we welcomed three new team members in April. Zac Mills and Marquise Solien joined as Sales Consultants, acting as the first point of contact for prospective Cubiko customers. They work closely with the marketing and customer success teams to ensure a seamless customer journey. Ben Kruger joined as an Analyst, focusing on developing exciting new metrics and features to further enhance the value we provide to our customers.
May
Partnering with the RACGP and HotDoc at PONC to host Cubiko Cocktails in Cairns
Building on the success of our previous Cubiko Cocktails, we were thrilled to host another fantastic event at Hemingway’s Brewery alongside our friends at the RACGP and HotDoc. We brought together Practice Owners, Managers and industry leaders for an evening of networking and celebration. A big thank you to everyone who joined us for the event—it was wonderful to catch up with familiar faces and welcome new ones.
Derick joins to team
In May, we were thrilled to welcome Derick to the Cubiko engineering team. As a Senior Software Engineer, Derick brings his expertise in solving complex challenges, helping us enhance our metrics and develop exciting new features.
Enhanced comparison capabilities in Total Billings (by service date)
A new filter was added to the Total Billings (by service date) metric, allowing practices to compare trends across multiple periods, such as months or years. This enhancement provides deeper insights into billing patterns across multiple periods of time.
Enhancements to MBS Benchmarking
MBS Benchmarking was expanded to include After Hours items, RACF items, and Level E consultations. These additions provide practices with greater insight into their performance compared to national and state benchmarks.
June
New Vaccination Support metrics: Shingles Vaccine
To support practices during the Shingrix shortage, new metrics were added to identify patients eligible for the shingles vaccine or needing a second dose. These metrics also highlight immunocompromised patients, including conditions outside the four specified in the NIP eligibility. We recommend consulting a practitioner to determine if the patient is eligible for the NIP vaccine.
Enhancements to Cubiko's Bulk Billing page & insight into your privately billed invoices and items
As we prepared for the next financial year, we recognised the importance for practices to gain a detailed analysis of their total billed items and bulk billed items, along with key data on private billing amounts and percentages.
New metrics were introduced to analyse bulk billed and privately billed items in greater depth, including breakdowns by practitioner and item number. Historical data comparisons were added to help predict trends from within the practice, such as previous financial year data and growth patterns over these periods.
July
Meet Sean, Yu-Hsuan and Nick
In July we welcomed Sean Fincham, Yu-Hsuan Wu and Nick Adams to the Cubiko team. Sean joined us as CFO, bringing extensive financial expertise to help guide the company’s strategy and ensure our financial health. Yu-Husan has been working closely with our engineering and analytics teams, crafting clean, intuitive, and engaging user-focused designs and interfaces to elevate the Cubiko experience. Nick, our new COO, has been working with the enablement team to streamline operations and support our vision for the future.
Cubiko for Zedmed launch
Cubiko officially launched its integration with Zedmed, expanding its reach and bringing powerful data-driven insights to even more General Practices across Australia. This integration allows Zedmed users to seamlessly connect with Cubiko’s platform, empowering practices with enhanced reporting, better patient outcoes, and streamlined workflows. We are excited to provide this new level of support to practices using Zedmed, helping them unlock even more value from their data to improve patient outcomes and practice efficiency.
Cubiko launches dental
After months of hard work, Cubiko, in collaboration with our friends at Centaur, proudly launched Satora—our new data analytics solution designed specifically for dental practices across Australia. This innovative platform aims to empower dental practices with the insights they need to optimise operations, improve patient care, and drive business growth. We’re excited to see the impact it will have on the dental community and look forward to continuing our journey of supporting healthcare providers with actionable data.
August
Ashley joined Cubiko
Ashley joined the Cubiko team as a Practice Support Officer. She will be one of the first points of contact for all our customers. She plays a key role in supporting and guiding them through the onboarding process, ensuring that they can fully leverage our software to meet their needs.
New Simplified navigation experience in Cubiko
Cubiko launched a streamlined navigation experience with dropdown menus, enhanced search functionality, and collapsible cabinets, making it easier for users to access key insights.
Self-Integration Now Available for Xero, Tanda, and Better Consult
We’ve made some exciting enhancements to our integrations! Users can now easily self-integrate with Xero, Tanda, and Better Consult, eliminating the need for support assistance to connect these systems. This enhancement streamlines the process, giving users more control and saving valuable time.
September
4th Cubikon event & Happy Birthday Cubiko
We hosted and celebrated Cubiko’s fourth annual customer event, marking not only our biggest Cubikon yet but also Cubiko’s fourth birthday! The event brought together over 600 practices, empowering them to unlock the full potential of their practice data. It was an exciting day of learning, collaboration, and celebration, and we’re grateful to everyone who joined us on the day.
Welcome Nandini and Jessica
In September, we welcomed two new tea members to the Cubiko team. Jessica joined the Cubiko team as a Practice Support Officer, bringing valuable experience from her background as a former Practice Manager in both General Practice and Specialist settings. As one of the first points of contact for our customers, Jessica plays a key role in guiding them through the onboarding process, ensuring they can make the most of our software to meet their unique practice needs. As one of the first points of contacts for our customers, she’ll guide them through the onboarding process, helping them fully utilise Cubiko to achieve their practice goals.
Nandini joined the team as an Analyst, where she’ll be creating exciting new metrics and features that further enrich the value we deliver to our customers.
New Quality Improvement metrics added to Cubiko
This year, at Cubikon 2024, we expanded our Quality Improvement cabinet with the addition of four new metrics, designed to empower practices with actionable insights to drive better patient care. These include:
- QIM 02: Proportion of patients with a smoking status recorded.
- QIM 04: Proportion of patients aged 65 and over immunised against influenza.
- QIM 07: Proportion of patients with an alcohol consumption status recorded.
- QIM: Proportion of Aboriginal and Torres Strait Islander patients registered for CTG.
Enhancements to QuickCheck
We made enhancements to our QuickCheck feature, which now enables you to check MBS item eligibility for for Chronic Disease Management (CDM) and Mental Health Treatment Plan (MHTP) items for up to 100 patients at a time, an increase from the previous limit of 10 patients.
This improvement allows for greater efficiency in managing patient eligibility, helping your practice streamline workflows and save valuable time.
October
Simplifying GP CPD with My CPD Outcomes
This year, we launched My CPD Outcomes, a feature developed in collaboration with the RACGP to make Continuing Professional Development simpler and more impactful for GPs.
With My CPD Outcomes, we introduced:
- A library of RACGP pre-approved activities to guide practitioners toward CPD activities that will have the biggest impact on their patients.
- Insights that connect CPD activities with Quality Improvement initiatives, supporting professional growth and better patient outcomes across the practice.
- Patient lists and centralised note-taking tools, making it easier for GPs to take actionable steps and track progress toward their CPD goals.
This innovative feature empowers GPs to seamlessly integrate CPD into their daily workflows, ensuring better outcomes for both practitioners and patients.
November
Launched Cubiko for Specialist with Zedmed
This year, Cubiko proudly expanded its offerings with the launch of Cubiko for Specialists, a tailored data analytics solution designed specifically to meet the unique needs of specialist practices. In collaboration with Zedmed, this new feature empowers specialist practices to unlock valuable insights, streamline operations, and optimise patient care.
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