How Generations Medical leverage Touchstone data for startup success
Since its establishment in September 2022, Generations Medical has become an integral part of the St Lucia, Taringa, and Indooroopilly communities. With a dedicated team of seasoned doctors and medical experts, the clinic has been steadfast in its commitment to providing comprehensive healthcare services.
Recently, we had the opportunity to sit down with Dr. Stephen Loo, the Practice Owner of Generations Medical, to delve into their journey with Cubiko and the significant impact Cubiko’s Touchstone dataset has had in shaping their path to success.
"The data within Cubiko provides a comprehensive view of our practice's operations. I leverage these insights to make informed decisions that benefit both the practice and our patients,"
A quest for streamlined operations and informed decision-making
In the early stages of establishing Generations Medical, Dr. Stephen Loo was determined to lay a strong foundation for success.
“I spent a lot of time researching ways to streamline and optimise the processes in our practice right from the beginning,” he reflects.
Recognising the importance of data and benchmarking as a new practice owner, Stephen was determined to harness the insights to set the practice on the path to success.
Generations Medical sought a software solution to
- benchmark performance against similar practices,
- help inform decision-making, and
- streamline their reporting and processes
This quest led them to Cubiko, a software solution poised to meet their needs and propel the practice towards efficiency and growth.
The Solution
Achieving practice success with data-driven goals
Before integrating Cubiko into their operations, Stephen relied on his previous experience in General practice to set goals and targets for the team, but felt there were improvements to be made in the way the team worked. Stephen, the practice owner, admits, “I was using my past experience in General Practice and making educated guesses when it came to setting goals and targets for the practice.”
Feeling the absence of comparative insights, Stephen reflects, “As a practice owner, one of the things you always wonder is how your practice compares to others.” However, upon discovering Cubiko and it’s Touchstone dataset, Stephen found a transformative solution.
“When I heard about Cubiko, I was impressed by the data and metrics available, particularly Touchstone.” Stephen filters the Touchstone benchmarking data down to practices of a similar size, location and billing structures. He then assesses how similar practices perform, so that he can confidently adjust his team’s goals using a combination of insights and experience.
Empowering informed decisions through data
Since integrating Cubiko and Touchstone into his practice, Stephen has transformed his approach to decision-making. Not only has he set achievable business goals and targets, but he also relies on data-backed insights to drive practice decisions. “The data within Cubiko provides a comprehensive view of our practice’s operations. I leverage these insights to make informed decisions that benefit both the practice and our patients,” Stephen remarks.
Streamlining operations and reporting
Generations Medical has been committed to operational efficiency from day one. Reflecting on their initial year with Cubiko, Stephen says, “It wasn’t about doing everything we possibly could at once, but rather about laying a solid foundation for the future.”
Having used Cubiko extensively, Stephen believes it to be an essential tool, for new and existing practices. “I firmly believe all practices should utilise software like Cubiko to assess performance and efficiency,” Stephen emphasises, underlining the crucial role reliable data plays in great practice management.
As Generations Medical enters its second year, their focus shifts towards their Chronic Disease Management (CDM) program. Where they’ve been leveraging Touchstone to establish CDM targets and Cubiko’s Item Optimisation and QuickCheck features, to streamline their processes by downloading patient lists and verifying MBS eligibility in bulk.
"I firmly believe all practices should utilise software like Cubiko to assess performance and efficiency,"