How Maple Street Surgery uncovered $100,000 in missed billings using Cubiko
Maple Street Surgery, located in Cooroy, Queensland, has been serving the local hinterland community for over 40 years. Committed to delivering quality, affordable healthcare, the team at Maple Street Surgery strive to meet the unique needs of each patient.
Like many longstanding clinics, Maple Street Surgery has felt the crunch of running a GP practice in 2024, particularly around reporting and balancing revenue with sustainability. Recognising the need for change, the practice owners recruited Tania Gannon as their new Operations Manager to bring structure and efficiency back to the practice. Tania joined the Maple Street Surgery team in 2023, bringing her expertise in healthcare operations – and a clear vision for improvement. Having used Cubiko in a previous role, Tania accepted the position on one condition; that Cubiko be implemented before her start date.
Maple Street Surgery
Founded: 1984
Size: 10 Doctors
Billing type: Mixed
Joined Cubiko: 2023
“Within 10 minutes of starting at the practice, I uncovered $100,000 worth of missed billing opportunities, such as 10997's, 10987's, vaccines etc. Cubiko gives me confidence that we are capturing and billing every opportunity available to us."
We had the opportunity to sit down with Tania to discuss her journey with Cubiko and the impact it’s had on Maple Street Surgery. Before Tania’s arrival and the implementation of Cubiko, the practice relied on manual processes. This made it challenging for the team and previous management to maintain a clear comprehensive view of operations as a whole. This included difficulties in identifying historical opportunities, which could have been critical to optimising the practice’s workflow and outcomes. They needed a solution that would:
- support long-term financial sustainability
- provide comprehensive insights into practice performance, and
- continue supporting the team in providing proactive patient care
Having faced operational inefficiencies, especially in reporting and maximising revenue and care opportunities, Reflecting on the difference Cubiko has made, Tania shared, “I firmly believe that practices cannot be successful without Cubiko. It’s a vital tool for keeping operations running smoothly and ensuring we capture every opportunity to enhance patient care.”
Data to support long-term financial sustainability
One of the immediate impacts Cubiko had on Maple Street Surgery was identifying missed billing opportunities. Tania shares, “Within 10 minutes of starting at the practice, I uncovered $100,000 worth of missed billing opportunities such as 10997’s, 10987’s, vaccines etc”. Without Cubiko’s historical billing opportunities metrics, these opportunities would have otherwise gone unnoticed.
Cubiko empowers Tania and the practice team to maximise their revenue stream while continuing to provide high-quality care to patients. Tania adds, “Cubiko gives me confidence that we are capturing and billing every opportunity available to us”. She goes on to say, “Without Cubiko, I don’t think I would have the knowledge or tools to ensure we’re reaching all the opportunities out there, while continuing to deliver the best healthcare for our patients.”
Key to Tania’s success is Cubiko’s Historical Billing Optimisation metric, which highlights past billing opportunities that may have been missed including 10997’s, Flu vaccines and extended consults which were billed as an item 23. In addition to this the Today’s Clinic Metrics dashboard helps the team track actionable items such as Outstanding Debt, Outstanding Rejections, Recalls and Possible Service Opportunities today. The Possible Service Opportunities Today metric enables Tania and the team to proactively identify opportunities like health assessments and vaccines for patients with upcoming appointments. Together, these metrics provide the insights needed to increase revenue and maintain their high standard of care.
Uncover revenue opportunities with Cubiko
Discover how Cubiko can help you identify potential billing opportunities and improve the financial sustainability of your practice.
Comprehensive insights into practice performance
Through Tania’s leadership, the practice has become more data-driven, enabling the team to make informed improvements. “Without Cubiko, we would be operating in the dark when it comes to understanding what is really happening in the practice” says Tania.
The practice’s reporting process has been transformed, saving time and providing actionable insights. Monthly reports from Cubiko are now integrated into team meetings, ensuring alignment across the admin, nursing and practitioner teams. In meetings with practitioners, Tania presents a comprehensive overview of the practice’s billings, debtors, appointment data, new patient numbers, CDM billings, CVC billings, and nurse item billings, further breaking these down by practitioner. For admin and nurse team meetings, she highlights metrics such as CDM billings, CVC billings, nurse item billings and debtors, comparing current data with the previous month to track progress and identify areas for improvement.
Thanks to Cubiko, Tania saves approximately 10 hours per week on reporting that would otherwise be spent manually extracting and creating spreadsheet from the practice management system. This time is now dedicated to more value-driven tasks that enhance both operational efficiency and the quality of care provided to patients.
Proactive care for patients
With the help of Cubiko, Maple Street Surgery has adopted a more proactive approach to patient care.
A dedicated nurse uses Cubiko to identify and manage patients who are due or eligible for health assessments, chronic disease management (CDM) reviews, or recalls. These patients are then added to the appointment book, allowing the team to target them for additional care and ensure that nothing is missed.
“Patients really value the proactive care we provide, especially the extra attention from our nursing team before they even see the doctor. For instance, we take vital observations like blood pressure, temperature, and BMI ahead of their consultation. It reassures them that they’re in good hands and being well looked after,” Tania explains.
Nursing and admin teams also use Cubiko daily to generate opportunity lists for the doctors, helping them to stay on top of patient needs and providing a smoother patient care experience.
Tania has led Maple Street Surgery towards greater efficiency, improved financial performance, and proactive patient care through her strategic use of data and reporting. comprehensive reporting. By leveraging data-driven insights, she has transformed both the practice’s operations and its approach to patient care. Reflecting on this journey, Tania said, “Cubiko is an investment for your practice. What you’re investing in is enhancing patient care, seizing opportunities, and strengthening the practice’s bottom line.”
“Without Cubiko, we would be operating in the dark when it comes to understanding what is really happening in the practice”