Staying Private or Mixed Billing: Navigating the Changes with Confidence

With the new bulk billing incentives commencing on 1 November 2025, not every practice will choose to enrol. For practices continuing with private or mixed billing, the financial impact of the changes will be minimal, but patient expectations and questions are likely to increase. Managing these conversations effectively, while keeping your team informed and confident, will be key to maintaining trust and continuity of care.

In this session, Chris Smeed Dr Michael Wright, Magali De Castro  & Tara Welsh will explore what the changes mean for private and mixed billing practices. You’ll learn strategies for navigating patient discussions, ways to align your team messaging, and approaches to ensure your practice continues to thrive under the new framework.

In this session, you’ll learn how to:

• Explain the limited financial impact of the new bulk billing incentives on private and mixed billing practices

• Develop effective strategies for managing patient conversations about bulk billing and practice policies

• Equip their team with clear communication approaches to ensure consistency and confidence in patient interactions